Saphira - Services Unavailable – Incident details

All systems operational

Services Unavailable

Resolved
Major outage
Started 2 days agoLasted 8 hours 35 minutes

Affected

Bot

Major outage from 6:34 AM to 7:45 AM, Operational from 7:45 AM to 7:51 AM, Major outage from 7:51 AM to 3:09 PM

Website

Degraded performance from 6:34 AM to 7:45 AM, Operational from 7:45 AM to 7:51 AM, Degraded performance from 7:51 AM to 3:09 PM

Dashboard

Major outage from 6:34 AM to 7:45 AM, Operational from 7:45 AM to 7:51 AM, Major outage from 7:51 AM to 3:09 PM

API

Major outage from 6:34 AM to 7:45 AM, Operational from 7:45 AM to 7:51 AM, Major outage from 7:51 AM to 3:09 PM

Database

Major outage from 6:34 AM to 7:45 AM, Operational from 7:45 AM to 7:51 AM, Major outage from 7:51 AM to 3:09 PM

CDN

Major outage from 6:34 AM to 7:45 AM, Operational from 7:45 AM to 7:51 AM, Major outage from 7:51 AM to 3:09 PM

Updates
  • Resolved
    UTC
    Resolved

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

    This incident fallsback from a previous incident.

  • Resolved
    UTC
    Resolved

    All services are now back to normal and the situation is fully resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

    We recently experienced a DDoS attack, but the situation is now resolved. All services are back to normal. Thank you for your patience !

  • Update
    UTC
    Update

    Teams are actively working on a fix for a major outage affecting the Dashboard, Database, API, NewsLetter, CDN, and Bot, alongside degraded performance on the Website. The issue has been identified and is being addressed following reports of highly elevated server latency.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

    We are seeing highly elevated latency on our server.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.